Warranty & Care for Handmade Reclaimed Furniture

Warranty & Care

In our Devon workshop we create handmade furniture using reclaimed and natural timbers. Each piece is individual, shaped by its past life and the natural behaviour of wood. This is what gives our work its character, warmth and longevity.

Because of this, our approach to warranty and aftercare is designed to be fair, transparent, and reflective of the materials used.

Our Warranty

All furniture is covered by a 12-month workmanship warranty from the date of delivery.

This covers:

Structural or manufacturing defects present at the time of delivery
Faults arising from workmanship or construction errors
Failure of joints, fixings or components under normal domestic use

If a genuine manufacturing issue arises within this period, we will repair or remedy the item at no cost.

Natural Timber Movement

Reclaimed and solid timbers are natural materials and will continue to respond to their environment over time.

This includes:

Seasonal expansion and contraction
Movement or warping
Surface checking or cracking
Variation in tone, texture, and wax absorption
Settling of joints or fixings over time

These characteristics are a normal part of living timber and are not considered faults.

Care guidance is provided with each piece to help minimise excessive movement, particularly in relation to heating, humidity and direct sunlight.

After the Warranty Period

After 12 months, we continue to support our customers wherever possible.

However, any inspection, repair or adjustment work carried out outside the warranty period may be subject to:

Assessment charges
Labour costs
Collection and delivery fees

This ensures we can continue offering a high standard of service while maintaining fairness across all customers.

Care & Responsibility

To ensure longevity, we recommend:

maintaining stable indoor humidity where possible
avoiding proximity to strong heat sources
periodic tightening of fixings where appropriate
using recommended wax or oil finishes for maintenance

Full care instructions are provided with every piece.

Our Philosophy

We believe in honest materials, traditional craftsmanship, and furniture that ages gracefully over time.

Each piece is made to be used, lived with and appreciated for its individuality - not to remain static or identical to the day it was delivered. We are always happy to advise on care or maintenance and will support our customers in looking after their furniture for many years to come.

Cleaning Reclaimed Wood Furniture

To clean, wipe with a damp cloth before buffing with a dry cloth.

In the event of more stubborn marks, a solution of diluted soap should be used on the cloth. Silicone based polishes should not be used on the wood as they will build up and leave a sticky residue on the surface. Also avoid using sanitisers and bleach/abrasive cleaners as they break down the wax causing it to soften.

Never place hot items directly onto the table without using a heat-resistant mat or trivet as direct heat will draw out the moisture in the wood leaving a ring mark.

Removing Stains from Wood

As a rule of thumb, clean any spills or stains as quickly as possible. Don’t rub the spill, instead, dab it gently with a paper towel or an absorbing cloth. Take care to clean the whole item rather than small areas each time, as this will prevent patches of discolouration.

The best way to remove a stain is with water and if necessary, a mild natural soap, do not use any abrasive cleaning products.

The Golden Rules For Living with

Reclaimed Furniture

Apply a high quality clear, natural beeswax polish (we recommend Parr’s) to your tabletop every month to keep the natural wood nourished and to prevent drying.
Always use placemats and coasters under plates, cups and glasses whether hot or cold.
Avoid placing pots of house plants on the top surfaces as it will allow moisture to ingress into the wood.
Do not place your furniture near direct heat sources such as radiators, air conditioning units or log burners/ open fires.
Consider where you position your furniture. Sunlight can cause fading, so if it’s in a hot, sunny spot, regularly rotate to ensure an even fade or wax regularly and use a tablecloth to protect from very hot weather.
We would not recommend placing your table in a conservatory under lots of direct sunlight as this will fade and dry out the wood over time.
Please note that Frank & Pig cannot be held responsible for any issues arising from reclaimed wood furniture not being cared for appropriately, and we cannot be held responsible for remedying an issue caused by not looking after your furniture.

A large handmade reclaimed pine refectory table

Cancellation/Refunds

Any custom sized, bespoke piece of furniture must be cancelled within 7 days of your order. You will not be able to cancel or amend once the 7 days has passed.

We cannot accept returns on amended items, custom / bespoke products, special orders, bespoke designs or personalised items. We are unable to accept returns due to a change of heart.

Please get in touch if you have questions or concerns about your specific item.

Warranty & Support

All furniture is covered by a 12-month workmanship warranty from the date of delivery, covering manufacturing or structural defects.

This does not include:

Natural timber movement or cracking
Environmental effects on solid wood
Wear and patina through use over time
Changes resulting from humidity or heating conditions

After 12 months, we continue to support our customers wherever possible.

However, any inspection, repair or adjustment work carried out outside the warranty period may be subject to:

Assessment charges
Labour costs
Collection and delivery fees (where applicable)

This ensures we can continue offering a high standard of service while maintaining fairness across all customers.

It is important to say that understandably Frank & Pig cannot be held responsible for any issues arising from reclaimed furniture not being cared for appropriately.

Unfortunately, we cannot accept returns on sale or clearance items.

Delivery

Please note that for all large items which are delivered by our two-man courier service, you will receive a call or email/text in advance to book in a convenient delivery day and time window with you. If this is confirmed by the customer or recipient and the subsequent delivery is unable to take place due to issues at the delivery location (such as the item not fitting through your doorway or no one available to take accept delivery) and the item has to be returned to us, then the cost of the return will be charged to you.

Our furniture is large and costly to transport so please make sure you are available within the agreed time slot and have suitable access into your property.

We would also ask that in the event of there being an issue with your reclaimed furniture, that you contact us as soon as possible so that we can take any appropriate action. To make a damage claim against our couriers we require photographs of the product in any packaging with the delivery label clearly visible.

If you receive a faulty or damaged item we will send out a repair or replacement to you as soon as possible. In most cases we will need the item to be returned to us and will arrange for any damaged or faulty items to be collected where necessary. We will also require photographic evidence of the products and packaging. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.