Frank & Pig was founded in 2020 whilst renovating our Georgian town house in the picturesque town of Ottery St Mary, Devon. We were struggling to source quality, affordable home décor items and furniture to suit our taste, home and lifestyle.
Nicky had been employed as a professional Buyer for ten years so, with valuable experience gained in sourcing the best quality items and forming valuable professional relationships with suppliers, the jump was made to go solo and Frank & Pig was born! (Named after Frank the Bulldog and Piggy the Pug). Frank since passed away in September 2024 but we hold our fur baby firm in our hearts.
We started to source knowledgeable suppliers and artisans for all manner of decorative homeware from tableware, lighting, glassware, fabrics and also artisan furniture makers that we now bring to you in our very own online store. Our selection is unique and constantly evolving, and we try to ensure there’s something for everyone to enjoy whatever your taste.
Our promise to you is that the products we offer, are products we use or would use in our own home, so most are certainly tried and tested.
We are real people and a very small set up, but customer experience is always our top priority. We always do our best to ensure the service standards you receive are the best with quick responses to questions and enquiries. We provide the kind of service that we would expect - and we do have high standards!
Frank & Pig is where we hope you will discover something unique and of great quality for your home and garden spaces.
We love nothing more than improving our home and creating a warm and welcoming environment. Whether you love a snug lounge with a roaring fire or a calming bedroom to read and relax, we firmly believe that if you love a piece of home decor or furniture, that's all that matters. Trends come and go, but if you like it, that is what's important!
Browse through our hand picked selections to find just what you have been searching for and create your very own haven.
Nicky, Kelyan & Piggy x
Home & Lifestyle Inspiration
Meet The Team
Frank & Pig
Well known for sleeping on the job and when not sleeping, enjoy a beach walk with doggie ice-cream.
Nichola
Founder of Frank & Pig. Loves to source new and exciting products!
Kelyan
Nick
Nick - The skilled maker of your reclaimed furniture
Our Planet
We respect our planet and we’re taking positive steps to reduce our impact.
For every reclaimed item of furniture that we sell, we take pride in the fact that no new trees are cut down to make them. Our reclaimed pine wood furniture is more durable due to the old growth wood used in its creation, the fact that the timber has had a prior life makes it stronger too. Reclaimed timber has usually been exposed to the elements in its prior life and has therefore weathered over time, increasing its durability and resistance to warping or splitting. Having spent many years as part of a building or structure, reclaimed timber has had plenty of time to expand and contract in its surroundings, meaning it has a massive head start on new wood that is prone to reacting adversely to slight situational changes. Old timber has withstood years of fluctuating humidity and changing conditions and with this age comes a strength that quick growth, new timber just cannot match. Using reclaimed wood means using wood you know has stood the test of time and can do so for many years to come!
For team Frank & Pig, that also means retailing responsibly. We are reducing, re-using and eliminating all unnecessary plastic from our product packaging and ensuring that the most environmentally impactful materials we use are 100% sustainably sourced. We are increasingly working with artisans who use techniques and skills which take more time, but are less harmful to our world.
Our handmade, reclaimed pine sustainable furniture is delivered to your home completely packaging free ensuring no waste. Our partnering couriers are experts in the handling, transportation and storage of our handmade furniture. We ensure that every one of our handmade furniture items are handled with extra care to ensure they reach you in pristine condition with the use of cotton protection cloths and blankets to ensure no wasteful packaging.
Delivery Guide
We only ship to the UK and we offer free delivery to residents of the UK Mainland (excluding Scottish Highlands/Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland and Republic of Ireland) for orders over £75.00. Orders below that amount are subject to a £4.95 delivery charge.
If you wish your products to be delivered to an address in the Scottish Highlands/Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland, Republic of Ireland then delivery will be charged from £15.00 per box, depending on size this may vary. (Please checkout as usual and if the price to deliver to your location is more we will contact you. For larger items such as ceramics and lighting this will often be the case).
Most of our parcels are dispatched via Royal Mail or DPD. On the day of dispatch you will receive a text / email with the approximate time your parcel will be delivered (normally an hours delivery window is given). Please note however, it is your responsibility to ensure you are available when the courier attempts delivery as not all courier firms have the facility to call ahead. If the time given is unsuitable, it is highly recommended that you rearrange delivery of your parcel by replying directly to DPD via the text / email or you can request your parcel is left in a safe place or with a neighbour. We also use other courier services including Royal Mail, and UPS where sometimes tracking information is not available.
Please note all delivery times are approximate, occasionally, delivery periods may be extended for reasons beyond our control and we apologise for this in advance.
If you require delivery urgently by a certain date please contact our sales team quoting the item description. Orders are processed within 1 - 5 business days after receiving your order confirmation email. We deliver Monday - Saturday, excluding Bank Holidays. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods deliveries may take a little longer. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control.
Handcrafted and Bespoke Furniture Orders:
We will do our best to ensure your delivery arrives on time, some couriers experience delays which are beyond our control for which we cannot accept responsibility. We will deliver your handmade, reclaimed furniture from Devon using a professional two man team and to a ground floor location only. Our handmade, reclaimed pine sustainable furniture is delivered to your home completely packaging free ensuring no waste. Our partnering couriers are experts in the handling, transportation and storage of our handmade furniture. We ensure that every one of our handmade furniture items are handled with extra care to ensure they reach you in pristine condition with the use of cotton protection cloths and blankets to ensure no wasteful packaging.
Delivery to UK Mainland only.
UK MAINLAND
Standard Delivery 5 - 7 Working Days
Orders over £75 - Free Delivery
Orders up to £75 - £4.95
Returns Policy
Our 14 Day Returns Policy provides our valued customers with the option to return an item if they are not satisfied with their purchase. This offer stands even if it is simply a change of mind, and we will gladly accept the return within 14 days of the item's delivery, provided that you inform us of the return.
To qualify for a return under our 14 Day Returns Policy, items must be in a saleable condition, unused, and packaged in their full original packaging. All products that are being returned must be in the original packaging and in the same condition as it was delivered in. If the original packaging is not available, unfortunately we will not be able to accept a return of an item.
Please note: We kindly ask that you take reasonable care of the goods during the time they are in your possession.
Our 14 Day Returns Policy does not apply to certain products, including clearance, sale and discounted items or bespoke furniture products that have been made or adapted to your specific requirements and products that have been made to order.
Please note that bespoke, made to order furniture is non-returnable as these are custom orders and as such are non-refundable once they have been built. Under the Consumer Contracts Regulations 2013, bespoke or custom made goods are not subject to cancellation rights once production has begun.
It is important to say that understandably Frank & Pig cannot be held responsible for any issues arising from your reclaimed furniture not being cared for appropriately, and we cannot be held responsible remedying an issue caused by not giving it the love it deserves.
If you wish to return your order or part order, we kindly request that you contact us within 14 days of receiving the order. To initiate the return process, please email us sales@frankandpig.com.
Damaged or Faulty Items
In the unfortunate event that you receive a delivery with any damaged or faulty items, we kindly ask that you refuse the delivery and contact us immediately via email sales@frankandpig.com to arrange for a replacement to be delivered to you.
If you discover any damaged or faulty items after accepting the delivery, please report the issue to us within 7 days of receiving the item/s, by sending an email sales@frankandpig.com. Please attach a copy of your order and photographs of the damaged or faulty items when reporting the issue. If you have received a bespoke or made to order item which you deem to be faulty or damaged, please advise within three days.
Frank & Pig will make arrangements to send a replacement, issue a refund or send a replacement/s, as deemed necessary. If you opt for a refund, we will process it in full, excluding delivery, collection, and re-stocking charges, back to your original payment method.
We kindly ask that you do not use the damaged items and that you repackage them in their original packaging.
Coupons & Offers
Unless stated, coupons and offers including percentile discounts are not available for use in conjunction with any other offers including sale items and can be used only once per order.
Discounts or coupons may not be applied to orders that have already been placed.
Refunds
We will process all refunds within 14 days of receiving your returned goods back to your original payment method. Once the refund has been processed, you will receive an email confirmation of the refund.
We accept payment via all major debit and credit cards, along with Apple Pay, Google Pay, Clearpay and PayPal.
