Privacy Policy

Frank & Pig | Flexton Associates Ltd t/a Frank & Pig

Company Registration No: 10648922 | VAT No: 458 0164 91

Last updated: June 2026

This Privacy Policy explains how Frank & Pig (operated by Flexton Associates Ltd, trading as Frank & Pig) collects, uses, and protects your personal information when you visit www.frankandpig.com, make an enquiry, or place an order with us.

We are committed to handling your personal data with care and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Frank & Pig

Legal entity: Flexton Associates Ltd t/a Frank & Pig

Company registration: 10648922

VAT number: 458 0164 91

Address: Devon, United Kingdom

Email: sales@frankandpig.com

Telephone: 07961 023566

Flexton Associates Ltd is the data controller responsible for your personal information.

2. What Information We Collect

We may collect the following categories of personal data:

Information you provide directly:

Your name, email address, phone number, and delivery address when placing an order or making an enquiry
Messages and project details submitted via our contact form
Payment information processed securely through our payment providers (we do not store card details)
Custom order specifications and preferences you share with us

Information collected automatically:

Website usage data, including pages visited, time spent on site, and browser type
IP address and approximate location
Cookie data (see Section 7 below)

Information from third parties:

If you interact with us via Facebook or Instagram, we may receive information in accordance with those platforms’ own privacy policies

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your order, including arranging delivery and installation
To respond to enquiries and provide quotations
To communicate with you about your order, including updates and aftercare
To manage bespoke and custom furniture projects
To send occasional marketing communications, where you have given your consent or where we have a legitimate interest to do so
To improve our website and understand how visitors use it
To comply with our legal and financial obligations

Our lawful bases for processing are: performance of a contract, legitimate interests, compliance with a legal obligation, and (for marketing) consent.

4. Sharing Your Information

We do not sell your personal data. We may share it with the following third parties only where necessary:

Wix.com – our website platform, which hosts our site and contact forms (data processed in accordance with Wix’s privacy policy)
Clearpay – for buy-now-pay-later payment processing
Delivery and logistics partners – to arrange despatch and installation of your order
HMRC and other regulatory bodies – where required by law
Professional advisers – such as accountants or legal representatives, under strict confidentiality

All third parties are required to handle your data securely and in accordance with applicable data protection law.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Order and customer records: 7 years (to meet HMRC requirements)
Enquiries and quotes that did not result in an order: up to 2 years
Marketing preferences: until you withdraw consent or unsubscribe
Website analytics data: as determined by our analytics provider settings

When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to request deletion of your data (‘right to be forgotten’), where applicable
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at sales@frankandpig.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site and to provide certain functionality.

Types of cookies we use:

Essential cookies: required for the website to function correctly
Analytics cookies: used to understand visitor behaviour in aggregate (e.g. via Wix Analytics)
Marketing cookies: used to track visits from social media platforms such as Facebook and Instagram

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Marketing Communications

If you have made a purchase or enquiry, we may contact you with relevant updates and offers from Frank & Pig. You can opt out at any time by emailing sales@frankandpig.com or by using the unsubscribe link in any marketing email.

We will never pass your details to third parties for their own marketing purposes.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is hosted by Wix.com, which maintains its own security standards. Payment data is handled by our payment providers and is not stored on our systems.

While we take reasonable steps to protect your data, no method of transmission over the internet is entirely secure. If you have concerns about data security, please contact us directly.

10. Links to Other Websites

Our website contains links to third-party platforms including Facebook and Instagram. This Privacy Policy applies only to frankandpig.com. We are not responsible for the privacy practices of any external sites and encourage you to review their policies independently.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Email: sales@frankandpig.com

Telephone: 07961 023566

Post: Flexton Associates Ltd t/a Frank & Pig, Devon, United Kingdom

You also have the right to make a complaint to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113