Here's the terms and conditions page content for Frank & Pig:

Terms & Conditions

Frank & Pig | Flexton Associates Ltd t/a Frank & Pig
Company Registration No: 10648922 | VAT No: 458 0164 91
Last reviewed: June 2026

These terms and conditions govern your use of www.frankandpig.com and any purchase you make from us. By placing an order or using our website, you agree to be bound by these terms. Please read them carefully.

If you have any questions before placing an order, we'd encourage you to get in touch — we're always happy to clarify anything.

1. About Us

Frank & Pig is a trading name of Flexton Associates Ltd, a company registered in England and Wales.

Registered name: Flexton Associates Ltd
Trading as: Frank & Pig
Company number: 10648922
VAT number: 458 0164 91
Registered address: Devon, United Kingdom
Email: sales@frankandpig.com
Telephone: 07961 023566

2. These Terms

These terms apply to all orders placed through our website or directly with us by email or telephone. They form the entire agreement between you and us in relation to your purchase, and supersede any prior discussions unless confirmed in writing.

We reserve the right to update these terms from time to time. The version in place at the time you place your order will apply to that order.

3. Our Products

All furniture, log stores, bin stores, and other items sold by Frank & Pig are handcrafted in the United Kingdom using solid timber and reclaimed materials. Every piece is built to order unless otherwise stated.

Reclaimed wood: Our products are made from reclaimed and sustainably sourced timber. Natural characteristics including grain variation, knots, historic markings, colour variation, and minor surface texture are inherent to the material and are not defects. These features are what make each piece entirely unique.

Bespoke items: Where a product is made to your individual specification — including custom dimensions, wood type, or finish — it is exempt from certain cancellation rights under the Consumer Contracts Regulations 2013. Please refer to our Returns & Cancellations policy for full details.

Product images: Photographs on our website are representative only. Due to the nature of reclaimed and solid wood, the exact grain, colouring, and character of your piece will differ from images shown. We consider this a quality, not a limitation.

4. Ordering

How to order: Orders can be placed through our website, by email, or by telephone. For bespoke items, we will confirm your specification in writing before production begins.

Order confirmation: Your order is confirmed once we have accepted it in writing and received your deposit payment. We reserve the right to decline any order at our discretion, in which case any payment received will be refunded in full.

Accuracy of information: It is your responsibility to ensure that all details provided at the point of order — including dimensions, delivery address, and access requirements — are accurate. We cannot be held responsible for items made to an incorrect specification provided by you.

Custom specifications: For bespoke orders, please review your specification confirmation carefully before responding to approve it. Once approved and production has begun, changes may not be possible, or may be subject to an additional charge.

5. Pricing

All prices shown on our website are in pounds sterling (£) and include VAT at the current rate unless otherwise stated.

We reserve the right to adjust pricing at any time. The price that applies to your order is the price confirmed at the time your order is accepted.

For bespoke or custom orders, a written quotation will be provided. Quotations are valid for 30 days from the date of issue unless otherwise stated.

Delivery is included free of charge on all standard UK mainland orders. Surcharges may apply for certain remote locations — these will be clearly communicated before you commit to an order.

6. Payment

Deposit: A deposit is required to secure your place in our production schedule. The deposit amount will be confirmed at the time of ordering.

Balance: The remaining balance is due prior to despatch. We will contact you to arrange payment when your order is nearing completion.

Payment methods: We accept all major credit and debit cards. We also offer Clearpay, a buy-now-pay-later facility. Use of Clearpay is subject to eligibility and Clearpay's own terms and conditions.

Late payment: If the balance is not received within the agreed timeframe, we reserve the right to delay despatch or, in exceptional circumstances, cancel the order. Any deposit paid may be retained to cover costs incurred.

7. Production & Lead Times

All lead times provided are estimates based on our current workshop schedule and are given in good faith. They are not guaranteed delivery dates.

We will keep you informed throughout the production process and will notify you promptly if there is any significant change to your expected timescale.

We cannot be held liable for delays caused by circumstances outside our reasonable control, including material supply issues, extreme weather, illness, or other unforeseen events.

8. Delivery

Delivery is arranged once your order is complete and has passed our quality check. Full details are set out in our Delivery Information page, which forms part of these terms.

In summary:

• Free delivery is included on all UK mainland orders

• Delivery to some remote or island locations may incur an additional charge, confirmed before ordering

• Log stores and bin stores are delivered and installed by our own team

• Larger furniture items are delivered via trusted courier partners

• You are responsible for ensuring adequate access and a suitable installation base where applicable

• Risk in the goods passes to you upon delivery

9. Installation (Log Stores & Bin Stores)

Log stores and bin stores are delivered and professionally installed by our team. A flat, solid base — such as concrete, paving slabs, flagstones, or timber decking — must be in place before installation day.

If the base is not ready or suitable on the day of installation, we reserve the right to reschedule, and any additional costs incurred as a result may be charged to you.

All log stores and bin stores are supplied with a 10-year structural guarantee against defects in normal use. This guarantee does not cover damage caused by misuse, neglect, inadequate base preparation, or conditions beyond normal weather exposure.

10. Title & Risk

Ownership of the goods remains with Flexton Associates Ltd until payment has been received in full. Risk passes to you upon delivery.

11. Returns, Cancellations & Faulty Goods

Our full Returns & Cancellations policy is available on our website and is incorporated into these terms by reference.

In summary:

• Bespoke and made-to-order items cannot be returned on the basis of a change of mind

• Cancellations before production begins will result in a full deposit refund minus any reasonable costs already incurred

• Cancellations after production has started may result in partial or full retention of the deposit

• Items that arrive damaged or faulty must be reported within 48 hours of delivery, with photographic evidence

• Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015

12. Warranty & Liability

We warrant that all items are made with reasonable skill and care, using quality materials appropriate to the product.

Our liability to you in connection with any order shall not exceed the total value of that order. We are not liable for:

• Indirect or consequential losses

• Loss of enjoyment, business, or profit

• Damage caused by misuse, inappropriate care, or failure to follow any care guidance provided

• Natural movement, expansion, or contraction of solid wood, which is a characteristic of the material

This does not limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where it would be unlawful for us to do so.

13. Caring for Your Furniture

Solid and reclaimed wood requires appropriate care to maintain its appearance and longevity. We provide care guidance with every order. Failure to follow reasonable care instructions may affect the appearance of your piece over time and will not constitute a defect for the purposes of any claim.

14. Intellectual Property

All content on www.frankandpig.com — including text, photography, product designs, and branding — is the property of Flexton Associates Ltd and may not be reproduced, copied, or used without our prior written permission.

15. Website Use

Our website is provided in good faith for information and purchasing purposes. We make reasonable efforts to ensure accuracy but cannot guarantee that all information is current or error-free at all times.

We are not responsible for the content of any third-party websites linked from our site, including Facebook, Instagram, or Clearpay.

16. Privacy

Your personal data is handled in accordance with our Privacy Policy, which is available on our website and incorporated into these terms by reference. We are committed to handling your information securely and in compliance with UK GDPR and the Data Protection Act 2018.

17. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from a purchase made from Frank & Pig shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact & Complaints

We hope you never have cause for complaint — but if something isn't right, please contact us in the first instance and we will do our best to resolve it promptly and fairly.

Email: sales@frankandpig.com
Phone: 07961 023566

We aim to acknowledge all complaints within 2 business days and to provide a resolution or update within 14 days.

If you are unable to resolve a dispute directly with us, you may wish to seek independent advice from Citizens Advice (www.citizensadvice.org.uk) or refer the matter to an alternative dispute resolution scheme.